SPACE REPLICA · APP SUPPORT

Help with your room scans.

Scan once to create dimensions, plans and 3D models on your iPhone or iPad.

Which devices can scan?

Scanning requires a LiDAR-equipped iPhone Pro or iPad Pro with RoomPlan support. Devices without LiDAR, including iPad Air, can browse saved local models but cannot scan or purchase scan plans.

How do free scans and purchases work?

You receive three free saved scans per calendar month, resetting on the first day of the month (UTC). They do not roll over. One saved capture uses one scan; all its outputs and processing retries are included. Deleting models does not refund scans.

Five-scan packs add non-expiring scans stored on this device. Unlimited is an optional auto-renewable monthly subscription. Current local prices appear in the app before purchase. Manage or cancel your subscription in your App Store account settings.

How do I restore a subscription?

Open Home → Scans & Plans → Restore Subscription, using the Apple Account that purchased Unlimited. Finished consumable scan packs cannot be restored after app deletion or transferred to another device.

What if processing is interrupted?

Open the saved scan in My Models and select the unfinished output. Use Continue to resume available checkpoints, or Reset to rebuild it from the saved capture. Retrying an output does not use another scan. Keep the app installed while troubleshooting so your local capture is preserved.

How do I export?

Open a completed output in Preview and tap Share. Available files depend on the output, including USDZ, STL and plan files. Verify critical measurements before construction or fabrication.

Contact support

Email [email protected] with your device model, iOS version, app version and the steps that caused the issue. Share screenshots only if comfortable doing so; do not send passwords or payment-card information.